User Guide

Ceramic and Porcelain Vases
To prevent cracking (and water leakage) due to dryness, please fill with water occasionally.

About Special Finishes
To prevent damage, do not vigorously rub any foiled, gold-enameled, or hand-painted areas, or use a scrubbing brush or cleanser on them. If water droplets get on mosaic-finished areas, wipe them off promptly.

Bamboo Products
Cracking may occur due to direct sunlight or dryness from air conditioning. Additionally, residual moisture can lead to mold, so after use, drain any water, dry in a well-ventilated area, and store in a location not exposed to direct sunlight.

Plates and Danza Mats
Avoid using or storing in direct sunlight, high humidity, or extremely dry conditions.

Flower Shears
To prevent the blades from chipping, avoid twisting them sideways or cutting hard materials such as wire.
After use, wipe off dirt and moisture, apply oil to both sides of the blades, and store in a low-humidity area.

About Payments

Credit card or advance payment by invoice. (Payment at post office or convenience store.)

The invoice will be sent by the payment collection company.

Please pay within 14 days of receiving the invoice.

If you wish to cancel an order, please go to your "Account" (person icon in the upper right corner of the screen) purchase history, check the "Order Number" (numbers starting with #), and contact us via the "Inquiries" page or by phone. We apologize for the inconvenience.

When using a credit card, the data we receive from you is encrypted, ensuring complete data confidentiality.

Products you order will be delivered to your specified address via courier service or postal mail.

Delivery for credit card payments is approximately one week from the order date. For advance payments by invoice, delivery is approximately one week after payment.
However, delivery may take longer if there is a high volume of orders.
We appreciate your understanding. While we stock sufficient products, items may be out of stock and unable to be delivered.
In such cases, we will contact you.

Additional orders may not be shipped with previous orders.

If you are in a hurry, please contact us. An additional fee of 1,000 yen (909 yen ex. tax) [1,500 yen (1,364 yen ex. tax) for Okinawa, Hokkaido, and remote islands] may apply.

Expedited shipping is only available on weekdays. Please note that we may not always be able to accommodate your request.

If a product is out of stock after your order, preventing delivery, we will contact you. Thank you for your understanding.

While we take every precaution with product handling, in the unlikely event of damage (e.g., cracks), defects (e.g., deformation, discoloration, water leakage), or if you receive a product different from your order,
please contact us within one week of product arrival.

For returns or exchanges due to customer convenience, the customer will be responsible for shipping costs.

We cannot accept returns or exchanges for products that have passed 8 days since arrival or products that have been used. Thank you for your understanding.

Order cancellations are not possible for engraved shears, custom-made Danza mats, custom-made display plates, and made-to-order products.
Additionally, returns or exchanges are not possible for these items unless they are defective. Thank you for your understanding.

Vases, which are ceramic or glass products, may include handmade items, so individual sizes and colors may vary.
Additionally, there may be color unevenness, crazing, dimples, glaze drips, and tiny black spots due to ash adhesion during firing.

The colors of the products shown may differ slightly from the actual products.

Please do not use ikebana tools and accessories for purposes other than their intended use.

Upon request, items can be individually wrapped as gifts or commemorative items, with an outer noshi (gift paper) featuring a name. (Fee applies, domestic Japan delivery only, some products may not be eligible. Please understand.)

About "Shipping and Packaging Fees"

Shipping and packaging fees for vases, accessories, and books
Shipping Policy

Privacy Policy

■Regular email orders are not protected by the above security and are therefore not recommended. Orders placed outside the Ohara-ryu Online Store "Hanamo-a" are not eligible for credit card payment.

■If you have any questions, please contact the Ohara-ryu Order Reception Center.
  TEL　045-374-5671 (Mon-Fri, 9:00-17:00, excluding holidays)
  FAX　045-374-5672 (24h)
  E-MAIL shuppan@ohararyu.or.jp