To everyone who used to use Hanamoa:

Thank you for your continued patronage of Hana More. We have renewed Hana More to provide you with a more comfortable shopping experience.

With the transition to a new system, we would like to inform you about necessary procedures and convenient functions. If you have any questions, please feel free to contact us via the inquiry form.

1. Transfer of Previous Account Information

Information of customers who registered as members on "Old Hana More" (Japan domestic version) has been transferred to the new site. However, to protect your personal information, we ask you to "reset your password" and "confirm the transferred details." Please note that "Old HanaMore" (for overseas use) is not subject to transfer.

Procedure Flow

We have sent an email titled "Activate Your Account" to your registered email address.
Please click the "Activate Account" button in the email.
By setting a new password and confirming the transferred details, you can continue to use your existing member information.
If there are any errors or changes in information such as your address or phone number, please correct and update them.

If you check "Receive notifications from Ohara-ryu," you will receive various announcements from Ohara-ryu by email in the future. Please register.

Note: If you have not received the email, please check using the following methods.

How to Check if You Haven't Received the Email

Click the person icon in the upper right corner of the screen, and then click "Forgot your password?" on the login screen.
Enter the email address registered with "Old Hana More" and click the "Submit" button.
You will receive an email with the subject "Reset your customer account password." Click the "Reset password" button in the email.
Set a new password. Once set, you will be logged in.
After logging in, please check the transferred address and other information on your account page, and if there are any errors or changes, please correct and update them.

If You Still Haven't Received the Email

Please also check your spam filter or junk mail folder. If you still cannot find it, we apologize for the inconvenience, but please contact us via the inquiry form.

2. How to Log In and Register Addresses

Registering frequently used delivery addresses in advance will make your shopping experience much more convenient.

Login: Enter your email address and password from the person icon in the upper right corner of the screen.
Account: After logging in, proceed to "Account" where your name is displayed.
Confirm/Register Address: Click the "Confirm/Edit Address Book" button, then click "Add new address" to enter the recipient's address (name, phone number, address), and finally click "Add address."

3. How to Shop

You can make purchases without registering as a member. However, by logging in, you can use various convenient functions such as checking order history, using the address book, purchasing Ohara-ryu member-exclusive products, and purchasing qualification-restricted products.
Please note that some products cannot be purchased on this online store "Hana More." We apologize for any inconvenience.
Specifically, these include "Hana Kata Cards (Card-style Textbooks)" (English/Chinese versions) and "Advanced Booklets (Shikei Moribana Shizen-Hon'i, Rinpa-style Ikebana, Bunjin-style Ikebana, Shohinbana)" (English/Chinese versions).
If you wish to purchase "Hana Kata Cards" or "Advanced Booklets," please contact us at the email address below or via the inquiry form for details.
Online payment options include credit cards and payment slips.

About the Icons in the Upper Right Corner of the Screen

Selecting Products

Select a Product: Click on the desired product image to view details.
Add to Cart: Click the "Add to Cart" button.

Checking Your Cart and Proceeding with Purchase

Check Cart: Click the cart icon in the upper right corner of the screen to confirm the contents. If you require a Noshi (gift wrap) or wrapping, you can add it on this screen (→5. About Noshi and Wrapping).
Proceed to Checkout: Click the "Proceed to Checkout" button.
Enter Contact and Delivery Information: Enter your email address and shipping address. The address will be automatically filled in when you enter the postal code. If you are logged in, you can select a saved address.
Select Payment Method: Choose between credit card or payment slip.
Confirm Order: Review the details and click "Confirm Order" to reconfirm.
Complete Order: Review the details and click the "Complete Order" button to finish.

If you need a receipt: Please check "Include receipt."
*If "Include receipt" is checked and the recipient name for the receipt is not entered, the registered name will be used as the recipient.

Setting Up Gift Delivery (Multiple Destinations)

For gifts, you can deliver items to multiple locations in a single order.
*This setting is limited to delivery within Japan.

How to set up:

Please check "For multiple destinations" at the bottom of the cart screen.
If you want to send to multiple locations, check "Request gift delivery."
When "Request gift delivery" is checked, a form will appear to allocate products and quantities for each recipient.
Click on the word "Recipient" to enter the delivery address, then click "Save and close." Set the quantity of products to be sent to the entered (specified) recipient.
To send to multiple recipients, click "+ Add recipient" in the bottom right corner of the screen and set the delivery address and quantity in the same way.
Once you have finished setting up, click "Proceed to Checkout."

Convenient Feature: If you pre-register your recipient addresses in "Confirm/Edit Address Book" within your account, you will only need to select them from next time onwards.

4. Favorites (Wishlist) Feature

The new "Hana More" now allows you to save items you're interested in as favorites. Simply click the "☆ (star) mark" on the product page to add it to your list, then you can review and purchase them all at once later.

5. About Noshi (Gift Wrapper) and Wrapping

If you require wrapping or Noshi for a gift, please add it from the "Noshi/Wrapping (Paid)" section on the cart screen, or add items from the Wrapping/Noshi category to your cart.

Wrapping only: Please add "Wrapping (per item)" to your cart for the number of items to be wrapped.
Wrapping + Noshi: Please add "Wrapping + Noshi (per item)" to your cart for the number of applicable items.
Naming on Noshi: In the "Special instructions or remarks regarding your order" field on the cart screen, please enter the name you wish to be printed on the Noshi.

Please note that the color and appearance of the wrapping paper may differ from the photo. We appreciate your understanding.

6. Payment Methods

You can pay using the following methods:

Credit Card: Visa, Mastercard, JCB, American Express, Diners Club, Discover
Payment Slip (Prepayment): Please pay at a post office or convenience store using the payment slip delivered by the payment outsourcing company. Please pay within 14 days of receiving the payment slip.

For credit card payments, all communication is encrypted for secure use.

Regarding Order Cancellation: If you wish to cancel an order, we apologize for the inconvenience, but please check your "Order Number" (a number starting with #) from your purchase history in your "Account" (person icon in the upper right corner of the screen), and then contact us via "Inquiry" or by phone.

7. Shipping Fees

Please check the Shipping Policy for details.

8. Product Delivery