Shipping policy

About Product Delivery

・The items you ordered will be delivered to your specified address via courier or postal 　service.
・For credit card payments, delivery takes approximately one week from the time of order. 　For payments made via prepayment slip, delivery takes approximately one week after 　payment is received.
　Please note, however, that delivery may take longer during periods of high order volume. 　We appreciate your understanding.
・Please note that additional orders may not be able to be shipped together with your 　previous order.
・Please contact us if you require expedited service. A separate fee of 1,000 yen (909 yen 　excluding tax)—or 1,500 yen (1,364 yen excluding tax) for Okinawa, Hokkaido, and 　remote islands—may apply. (Within Japan only)
・Expedited shipping is available on weekdays only. Please note that we may not always be 　able to accommodate your request. (Within Japan only)
・The product will be shipped from our distribution center in Kanagawa.
・If the person placing the order and the recipient are different—such as with a gift—we 　can include the purchaser's name in the remarks section of the shipping label (normally, 　the sender field lists the order center's information).
　If you would like this service, please indicate so in the "Special instructions/remarks 　regarding the order" field on the checkout screen.

Checking Your Order and Returns After Delivery

・We take the utmost care in handling our products; however, should you receive an 　item that is damaged (e.g., cracked), defective (e.g., deformed, discolored, or leaking), 　or different from what you ordered, please contact us within one week of delivery.
・In the event of a return or exchange due to customer preference, the customer is 　responsible for the shipping costs.
・Please note that we cannot accept returns or exchanges for items that have been used 　or for which more than eight days have passed since delivery.
・We do not accept returns or exchanges unless the product is defective. Please note 　this in advance.

Regarding Shipping and Handling Fees

Domestic Shipping (Japan)
Standard Delivery (e.g., Yamato Transport)

Shipping and packaging fees vary depending on the delivery region.

Service Area
We deliver to all countries and regions supported by Japan Post's international mail services.
Please check the Japan Post list of supported countries and regions for details.

Delivery Service and Shipping Fees
You can choose from the following services at checkout. Shipping costs vary depending on the weight and size of the package and the delivery destination.

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You can check the details of the shipping costs using the Japan Post international postage rate calculator.

Estimated delivery time

※Delays may occur due to weather conditions, customs clearance, or local postal circumstances.

About Customs Duties and Import Taxes
Customs duties or import taxes may apply depending on the laws of the destination country or region. These costs are the responsibility of the customer. Please contact the customs authorities in the destination country for details.